For any merchandise that you are not 100% satisfied, OKAJewelry are gladly accept return and exchange (for reduced items as well) within 7 days of receipt free of charge. However, all return mechandise must be returned in a condition that they were received: not worn and/or altered and that is perfectly resellable. Please note that We will not accept to exchange or refund a mechandise if it was damaged or broken by customers or if it suffered damage directly or indirectly that is caused by customers.
Please note that we only accept returns using a first-class mail (i.e normal air mail) international within US, and with a relevant mailing class in other countries.
Please be aware that you will get a full refund of the merchandise and we only refund the shipping fee with a platfond of $5. If the shipping charge exceed $5, it’s your responsibility to cover it.
Marking an return or exchange with OKAJewelry is easy. Simply make sure each return or exchange requires a RAM ( Returns mechandise authorization) number.
Step 1: Request your RMA number
Step 2: Contact our customer care
Please inform us the return is for a refund or an exchange by email or by filling a contact form in order we can process your request in a shorter time.
In case of returns purchaed by a gift certificate / Store Credit, we will provide you a new code of gift certificate / Store Credit.
Upon receipt of your returned merchandise, we will send you an confimation email including the information of the return and the respective refound. Your refund can quickly be viewed in your Paypal account. With cutomers using credit card, your refund will be credited to the original credit card with which you proceeded your returned order. Please be aware the refund time depends on the credit card you used and it may take up to 10 bussiness days for a refund to appear on your credit card statement.